Frequently Asked Questions

Community Solar FAQ from Solar on Earth

General Information

What are Community Solar Farms?

What are the benefits of Community Solar?

What does it cost to subscribe to Community Solar?

Is there anything to install or maintain?

This sounds too good to be true. What’s the catch?

Billing & Credits

How do solar credits appear on my utility bill?

How are my solar credits calculated?

Will I receive one bill or two bills?

What happens if my solar credits exceed my utility bill?

Moving & Life Changes

What happens if I move?

Can I cancel my subscription early?

What if my electricity usage changes significantly?

Technical & Operational

How long does it take to start receiving credits?

What happens during seasonal variations?

What happens if the solar farm goes offline or is damaged?

Eligibility & Enrollment

Who is eligible for Community Solar?

Do I need a credit check to enroll?

Can renters participate in Community Solar?

Can I join if I have a third-party electricity supplier?

Getting Started

How do I sign up?

How is my subscription size determined?

When do I start paying for my subscription?

Savings & Contracts

How much money will I save?

How long is my contract?

Are there any hidden fees?

Environmental Impact

What environmental benefits do Community Solar Farms provide?

Do Community Solar farms support local agriculture and wildlife?

What is Community Solar?

Community Solar is a solar energy program facilitated by some states, that allows everyone – homeowners, renters, and businesses – to support the use of clean renewable solar energy. Local residents support the production of clean energy by subscribing to a portion of the community solar farm based on the amount of electricity a given subscriber consumes. In turn, subscribers receive solar credits on their utility bill.

What are the benefits of Community Solar?

Community Solar fosters the production of clean energy by offering the opportunity to support renewable solar energy to everyone regardless of income, or whether they rent or own a property. The clean renewable energy produced by Community Solar farms replaces energy that would otherwise be produced by fossil fuels. The end result is lower emissions of greenhouse gases and a cleaner environment. Subscribers to Community Solar additionally benefit from the opportunity to reduce their overall utility costs.

What does it cost to subscribe to Community Solar?

There is no upfront cost to become a Community Solar farm subscriber. In most cases, with proper notice there is also no cancellation fee.

Is there anything to install or maintain?

No. Unlike rooftop solar, nothing is installed on your roof or property. The construction and maintenance of solar farms is the sole responsibility of the solar farm developer.

This sounds too good to be true. What’s the catch?

No catch. You are already paying into “renewable energy” on your utility bill. This allows you to receive the credits.

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How do solar credits appear on my utility bill?

Solar credits appear differently on each utility bill, but you’ll typically see them as a line item with a negative value such as “CDG Value Stack Credit,” “CDG generation credit,” “net metering,” or “NEM” depending on your state and utility company. These credits are automatically applied to reduce your total electricity charges each month.

How are my solar credits calculated?

Your solar credits are based on your allocated share of the Community Solar farm’s energy production. The amount varies seasonally – you’ll receive more credits during sunny summer months and fewer during winter months. Credits offset both supply and delivery charges on your utility bill.

Will I receive one bill or two bills?

Whether you receive two bills or not depends on your location and the specific Community Solar project. In some areas, you will receive two separate bills. Your regular utility bill, which includes a credit for your portion of the solar energy produced. And a bill from the Community Solar provider for your share of that solar energy. More states are moving toward Consolidated billing where everything appears on your utility bill, solar credits as a reduction and a separate line item for the cost of credits.

Regardless of the billing method, state regulations ensure that the dollar solar credits you receive will always reduce your utility bill by more than what you’ll pay your Community Solar provider, so you will always save on your energy costs.

What happens if my solar credits exceed my utility bill?

If your solar credits from your community solar farm subscription exceed your monthly utility charges, your utility bill could be $0, and any excess credits will be “banked” on your account for future use. These banked credits will automatically be applied to future bills.

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What happens if I move?

If you move within the same utility service territory, you can transfer your Community Solar subscription to your new address at no cost. If you move outside the service area, you may need to cancel your subscription, though some transfer options may be available. Either way, it’s best to contact Solar On Earth’s Client Services Team and they can assist.

Can I cancel my subscription early?

In most cases, yes. Community Solar subscriptions can often be cancelled with proper notice and there are generally no early termination fees. It’s important to note that the cancellation process can take several months as we coordinate with utility companies on their standard timelines. If you have questions, Solar On Earth’s Client Services Team is available to help.

What if my electricity usage changes significantly?

If your electricity usage increases or decreases substantially (such as adding an electric vehicle, home addition, or improving energy efficiency), contact Solar On Earth’s Client Services to resize your subscription. This ensures your solar allocation continues to match your actual energy needs.
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How long does it take to start receiving credits?

After enrolling, it typically takes 1-3 billing cycles to begin seeing solar credits on your utility bill once your assigned solar farm becomes operational. You’re not charged during the construction phase, but understand that construction delays may extend this period.

What happens during seasonal variations?

Solar production varies by season. Summer months with longer, sunnier days generate more electricity and credits, while winter months produce less. Your subscription is designed to balance out over the course of a year, accounting for these natural fluctuations.

What happens if the solar farm goes offline or is damaged?

You’ll continue receiving electricity from the grid through your utility company, so as long as they can deliver electricity to your address, power shouldn’t be interrupted. Solar credits may be temporarily affected, but you are not liable for any repairs to the solar farm. In the unlikely situation where a project is permanently terminated, we’ll help you find a new project in your area.
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Who is eligible for Community Solar?

Almost anyone with an active utility account can join a community solar farm – including homeowners, renters, businesses, non-profits, even towns and cities. You don’t need to own property, have good credit, or make any upfront investment. The main requirement is being in a participating utility service area.

Do I need a credit check to enroll?

Most Community Solar programs don’t require credit checks for enrollment. Occasionally, there are unique circumstances when credit or income verification is necessary.

Can renters participate in Community Solar?

Absolutely! Community Solar is perfect for renters since no equipment is installed on your property. You just need to be the account holder for your electricity bill.

Can I join if I have a third-party electricity supplier?

In most cases, yes. If your supply portion appears on one consolidated bill, credits can be applied toward the entire amount. However, if you receive separate bills from your third-party supplier and utility, solar credits may only be applied to your utility portion until the third-party supply is consolidated onto your utility bill.
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How do I sign up for community solar farm credits?

If your electricity usage is in an area Solar On Earth serves and we have available space on a local solar farm, the process is simple! We’ll connect you with a Community Solar Specialist. They’ll need a recent utility bill to calculate your energy usage and verify your account. We’ll then match you to an appropriate solar farm based on your location and energy needs.

How is my subscription size determined?

We analyze your past 12 months of electricity usage from your utility bill to right-size your solar subscription. The goal is to match your annual electricity costs with the solar credits you’ll receive.

When do I start paying for my subscription?

You only start paying once your assigned solar farm is operational and producing credits. There are no upfront costs or fees during the construction phase.
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How much money will I save?

Savings vary by location and program, but subscribers typically save 5-20% on their annual electricity costs. Your specific savings percentage will be outlined in your subscription agreement.

How long is my contract?

Contract terms vary by project but are typically 10-20 years with options for early termination. Some agreements auto-renew annually. Your specific terms will be clearly outlined in your subscriber agreement.

Are there any hidden fees?

No. There are no sign-up fees, installation costs, maintenance fees, or equipment costs. Early termination is typically available without penalty, though processing cancellations may take several months.
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What environmental benefits does Community Solar provide?

By subscribing to Community Solar, you’re supporting clean, renewable energy production that reduces reliance on fossil fuels. Community Solar farm projects help decrease greenhouse gas emissions and contribute to a cleaner local energy grid. Community Solar farms produce local energy for local electricity users and help communities move toward energy independence.

Do Community Solar farms support local agriculture and wildlife?

An increasing number of Community Solar projects use agrivoltaics, where solar panels coexist with crops and livestock. Solar farms can also create pollinator habitats with native wildflowers and grasses planted beneath and around panels, supporting local ecosystems and biodiversity while generating clean energy.
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Sign up for Community Solar today.

Find out how a Community Solar farm subscription can reduce your energy costs.
Call (844)-765-2582.

Headquarters

35 Nagog Park, Suite 315
Acton, MA 01720

Midwest Office

701 Calvert Ave.
Chadwick, IL 61014